To create a troubleshooting ticket for Support:

1. On the map page, select your offline device from the Tracker List and select the ‘Troubleshoot This Device’ button.

2. In the Troubleshooter pop up, select the ‘Create Ticket’ button.

3. Select the issue in the dropdown for the selected device or select the ‘Multiple Trackers’ button to create a ticket for multiple devices.

Selecting ‘Multiple Trackers’ will display a similar pop up with a dropdown to add additional devices.

Once you select ‘Submit,’ a confirmation pop up will appear.

NOTE: You can also create this ticket from the ‘Tracker Setup’ page. Navigate to ‘Setup’ > ‘Tracker Setup’ and select the ‘Troubleshoot’ button to prompt the Troubleshooter pop up.

Your device is programmed to check in to the portal every minute when ignition is on and every hour when ignition is off. If the device misses two ignition off events, it will show as “offline.”

 The device can go offline for a number of reasons, such as:

• The vehicle is parked in an underground parking garage or in a metal building.
• The vehicle is parked in an area with limited or no cellular network coverage.
• The device is uninstalled.
• The vehicle battery is lower than the minimum 11 volts needed for the device to operate.
• The device SIM may have been deactivated (requires Support assistance).

You can contact support via email or phone. We're here to help!

• 877-732-4980
• support@linxup.com

The wiring harness includes the red, white, black, yellow, orange, green, brown, and blue wires.

Red wire to Constant Power

• Used to charge the internal battery and power the device.

White wire to Switched Ignition

• When power is applied, this will cause the device to report at one minute intervals for the Asset Tracker and Vehicle profiles. When power is removed, the Asset Tracker profile will report at 24 hour intervals, the Vehicle tracker profile will report at 1 hour intervals.

Black wire to Ground

• Must be connected to complete the electrical circuit.

Yellow Wire

• PTO (secondary input) #1 on the Customer Portal.

Orange Wire

• Not used at this time.

Green Wire

• Not used at this time.

Brown Wire

• Not used at this time.

Blue Wire

• Not used at this time.

NOTE: Unused wires should be taped out of the way and prevented from making contact with anything metal.

The device is programmed to store data when it cannot connect to a cellular network or when that network connection is not strong enough to send data. 

NOTE: The most common reason for a device to store data while in an area that should have a strong cell network is network prioritization, where devices including tracking devices are given lower priority on the cell network so phones and tablets have fewer network issues.

Storing and forwarding data is a critical feature allowing the device to store the trip data and forwards this data to our servers when the network connection is strong again.

Blue 

• Off = reboot
• Fast blinking = searching for cellular network
• Slow blinking = connected to cellular network

Green

• Solid = searching for GPS
• Blinking = GPS locked

NOTE: If the device has no lights, it is not receiving power.